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🛒 Our Return & Refund Policy

At Hadraniel Frozen Food, we prioritize food safety and quality. Please note our policy regarding returns:

• Returns are ONLY accepted on packaged foods.
• No Returns on Fresh/Open Foods: Due to health and safety standards, we do not accept returns on fresh or open-air frozen foods such as unwrapped fish, meat, or poultry once they have left our facility.
• Refund Process: For eligible packaged items, refunds will only be issued after we have inspected the returned product and confirmed it remains in good condition within 24 hours of purchase.

If you have questions about a recent order, please reach out to our support team using the form above.